Office Support Team - OST

The Office Support Team specializes in the areas of "assistant, secretarial work" and "clerical work" within the TU Dortmund University and is familiar with the various administrative processes of the university. If there are planned or unplanned staff shortages in the secretarial and clerical areas, the support staff can provide targeted assistance. As immediate help, they take over the most urgent tasks on a part-time basis, which cannot be handled by the respective departments themselves.

Office Support is available, for example, if start-up help is needed when setting up a new department, if work peaks need to be absorbed, or if employees are not on duty for a longer period of time due to parental leave or long illnesses. With this support service, TU Dortmund University has been a pioneer among universities in North Rhine-Westphalia since 2011.

We are a dynamic, motivated team that supports each other. Due to our broad professional experience, we are able to quickly familiarize ourselves with new topics.

Due to the changing support assignments and regular further training, we continuously acquire a wealth of experience and expertise from which all areas benefit. Through our work, we know the various processes and structures of the TU Dortmund. This enables us to contribute efficiently.

"The entire team of our chair is very grateful for the excellent secretarial and clerical support. The fact that an unstaffed secretariat brings great challenges for the operation of a chair is noticed very quickly, especially in the management. Fortunately, however, the very professional help provided by the support staff came just as quickly. Thus, not only could the regular operation of our chair be ensured, but many processes could also be sustainably improved."

(Prof. Dr. Moritz Schulze Darup, Head of the Chair of Control Engineering and Cyberphysical Systems at the Faculty of Mechanical Engineering)

“Thank you very much for the highly dedicated support provided by the Office Support Team. After a brief orientation, they quickly and confidently familiarized themselves with the general administrative tasks at hand and handled them largely on their own. This allowed us to clear backlogs efficiently and ensure the reliable operation of our daily business. For me, their assistance provided a noticeable and very valuable relief.

The collaboration was professional, reliable, and pleasant at all times. I would not hesitate to use this same level of temporary support again if needed and would highly recommend it."

(Bastian Braun, Department Head, Construction and Facility Management Division)

Aira Schöttelndreier heads the Office Support team. She and Mirjam Windmüller are responsible for coordinating support assignments and are your personal contacts for questions.

Do you need support for your area? Get in touch with us: